Terms of service

**CONVENIENT, EASY, AND HASSLE-FREE SHOPPING**  

At **Ali Kart Pk**, we prioritize customer satisfaction and aim to provide the best shopping experience. If you are not completely happy with your purchase, you may **return or exchange** it as per the guidelines below.  

### **Returns Policy:**  
- Products can be **returned/exchanged** within **10 days** of delivery if they are:  
  - **Incorrect, incomplete, defective, or damaged.**  
- **Ali Kart Pk** reserves the right to reject returns if:  
  - The policy is **misused** or the product is **missing tags/packaging.**  

### **Conditions for Return/Exchange:**  
✅ Product must be **unused, in original condition** (unworn/unwashed).  
✅ Must include **original tags, packaging, and proof of purchase** (receipt/order number).  

### **How to Initiate a Return/Exchange?**  
📞 **Call/Message Customer Support:**  
Contact us at **0327-9123590** for assistance.  

### **Note:** When contacting us, provide:  
- **Order Number**  
- **Your Contact Number/Email**  
- **Photo/Video of the issue** (if applicable)  

### **Return Shipping Process:**  
Once approved, our team will guide you on returning the item:  
- **Drop-off at a nearby location** OR  
- **Pickup service** (if available in your area).  
- Processing time: **3-4 working days.**  

### **Refund/Exchange Policy:**  
💰 **Refunds:**  
- Approved refunds processed within **24 hours** (original payment method).  

🔄 **Exchange:**  
- Replacement shipped in **3-5 business days** (equal value item).  

### **Important Note (Skin/Beauty Products):**  
⚠️ **Skin Compatibility is Your Responsibility:**  
- Always **patch-test** before use.  
- **Ali Kart Pk is not liable** for any skin reactions.  
- Refunds (excluding delivery charges) are available for **unused, defective products.**  

Thank you for choosing **Ali Kart Pk**! We value your trust.